1. No liability can be accepted for alterations to the work as shown in the contract, unless agreed in writing. Any changes will be in writing and send to clients once discussed with them.
2. Charges will apply when/if the Client alters the work outlined within the quote. Changes will be subject to labour costs per hour. We will always confirm these rates first. As a company we are always trying to ensure our client has the best experience possible, therefore we may consider some changes as part of the job. However we will always discuss this with you first. We understand as a project takes shape alterations do get made. This clause simply ensures that both parties are happy. Any further material costs will be agreed with our clients in advance.
3. If work is to be cancelled or postponed, we require at least 10 working day’s notice, cancellation and postponement fees may occur. Due to the nature of our work, we will give a best estimate of a start date, however this may change due to weather and other jobs. As we are committed to our customer service, we will always keep in touch with our clients with updated timings.
4. We ask that the Client ensures there is adequate access to the Site
5. The Client should inform Russell’s Landscaping & Maintenance Limited of any obstructions subsurface, including:
(We do offer full site surveys if you are unsure of this. We will always ensure we take full precautions our end.)
We cannot except liability of any subsurface obstructions, unless we’ve undertaken a full survey of the grounds.
If there is any additional labour due to the above then we may be required to add additional labour costs to the project. Thus adding a cost to the final price.
6. If within a congestion zone the cost of the zone charge will be added on to the final price. Any visitor parking tickets required must be left with a team member or any fines will be added to the final balance.
7. Deposits for landscape work.
1) A deposit of 30% plus VAT of the agreed Contract sum is requested on agreement and signing of The Contract. 50% + VAT is required throughout the project at agreed times with our client. The final 20% plus VAT will then be required no later then 10 days after completion, only when both parties are happy with the final product. This will Include any additional costs. Any additional cost will be confirmed with the client beforehand. We will send out invoices for all payments. These are ideally paid via bank transfer. Checks can be used if you do not use Internet banking.
8. RL&ML will have lien on all materials that we have purchased that’s remaining on site until full payments have been made. The company requires access to the site, free of charge if access is required.
9. Any complaints to be filed within 7 days of the work completion, we always work with our client to address any issues. After this time we may not be held liable, as per the above information.
10. RL&ML do not except any liability to the work from natural causes such as: tree root growth, prolonged dry weather, severe weather conditions and other acts of God.
11. RL&ML do not accept liability for any damaged caused to, gas, water and drainage, pipes and other amenities, please see section 5. All locations should be given prior to work, unless a survey has been agreed.
12. Any turfing, seeding or planting undertaken, will require adequate aftercare. All aftercare information will be given to the client. We do not hold responsibility for aftercare unless we have a contractual agreement.
13. All quotes are valid for 30 days, after this time the cost may Increase.
14. If the work hasn’t been paid for within the 10 day payment clause, (unless we’ve agreed via a contract) We are within our right to add 5% interest for each month. Once this agreement has been signed we reserve the right to enforce these charges.
15. Signing of these Terms and Conditions will ensure that any guarantees outlined within our quotation are acknowledged and honoured on our part. All guarantees will begin from the date of our final invoice.
These terms & Conditions are merely here for legal purposes, as mentioned at the top of this page, we do understand the nature of our work can mean jobs evolve differently, we will always discuss any changes with our client first. Oftentimes no charges will occur.
